H365 Privacy Policy

1 Overview

H365 operates h365.app as an online gaming platform serving players across the Philippines. This Privacy Policy describes how we collect, use, store, and protect personal information when you access or use the H365 platform — whether through the website or the mobile app.

By creating an account or using any part of the platform, you acknowledge that you have read this Privacy Policy and agree to the practices described here. If you do not agree, please do not create an account or continue using H365.

2 Data We Collect

H365 collects personal information in two main ways: information you provide directly when you register or use the platform, and information collected automatically when you interact with the site or app.

Information you provide:

• Full legal name, date of birth, and nationality
• Email address and mobile number
• Home address (required for identity verification)
• Government-issued ID and supporting documents submitted for KYC
• Payment details (bank account or e-wallet information used for transactions)
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, session duration, and navigation patterns within the platform
• Betting and gaming activity associated with your account
• Login timestamps and account access history

3 How We Use Your Data

We use personal data only for legitimate purposes directly related to operating the H365 platform and delivering a secure experience to our players. Here is a breakdown of the main reasons we process your information:

We do not use your personal data to build advertising profiles or share it with marketing networks. Transactional emails and account notifications are sent only when directly relevant to your account activity.

4 Sharing Your Data

H365 does not sell personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: We share the transaction details necessary to process your deposits and withdrawals through Philippine bank transfer or e-wallet services. These providers are bound by their own data protection obligations.
• Identity verification services: KYC document checks may be assisted by third-party verification providers under strict data processing agreements.
• Legal and regulatory compliance: We may disclose information if required to do so by law, court order, or a lawful request from a competent authority.
• Fraud and security investigations: Where fraudulent activity is suspected, relevant data may be shared with appropriate investigative bodies.

Any third party that receives your data is required to handle it in a manner consistent with this Privacy Policy and applicable data protection obligations. We do not permit third parties to use your data for their own marketing purposes.

5 Cookies & Tracking

H365 uses cookies and similar technologies to keep the platform functioning correctly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. They cannot be disabled without affecting platform usability.
• Analytics cookies: Help us understand how pages are used, where players navigate, and which features are most accessed. This data is aggregated and does not identify individual users.
• Preference cookies: Remember settings you have applied, such as language or display preferences, so you don't need to reapply them each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent certain parts of the H365 platform from working as expected.

6 Data Security

Protecting your personal information is a core responsibility for H365. We apply a combination of technical and operational measures to keep your data secure:

• SSL/TLS encryption for all data transmitted between your device and the H365 platform
• OTP (one-time password) verification for logins and sensitive account actions
• Access controls that limit which team members can view specific types of personal data
• Regular security reviews and monitoring for unusual account activity
• Separate, restricted storage for KYC documents and payment information

While H365 takes every reasonable step to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — choose a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately at [email protected].

7 Data Retention

H365 retains personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable legal and regulatory obligations. In practice, this means:

• Active accounts: Data is retained for as long as your account remains open and for a defined period following closure, to meet legal and audit requirements.
• Transaction records: Financial transaction records are kept for the period required under applicable laws, typically several years, to support auditing and compliance obligations.
• KYC documents: Identity verification documents are retained for the duration required by relevant regulations and then securely deleted.
• Support communications: Records of support interactions are kept for a reasonable period to help resolve follow-up issues.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Your Rights

As an H365 player, you have rights over the personal data we hold about you. Here is what you can request at any time:

• Access: Request a copy of the personal data H365 holds on your account.
• Correction: Ask us to update or correct any inaccurate personal information linked to your account.
• Deletion: Request the deletion of your personal data where there is no longer a lawful reason for us to retain it. Note that some data may need to be retained to meet legal obligations even after account closure.
• Restriction: Ask us to limit how we process your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Objection: Object to certain types of data processing where your interests override our legitimate purposes.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on any request.

9 Minors

H365 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on the platform without your knowledge, please contact us immediately at [email protected].

Any account found to belong to a person under 21 will be closed promptly. Any balance held in such an account that did not originate from gaming activity will be returned to the payment source. We take underage access seriously as part of our broader responsible gaming commitment.

10 Policy Updates

H365 may revise this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable laws, or improvements to our data practices. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify registered users via the platform or by email. We encourage you to review this page periodically. Continued use of H365 after a policy update has been published means you accept the revised terms.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the H365 team at any time:

For account-specific queries — such as requesting your data or updating incorrect information — please include your registered email address in your message so we can locate your account quickly and securely.